It's telling me account doesn't exist. I just got a new phone today and was trying to...

GetHuman1039328's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman1039328's own words
It's telling me account doesn't exist. I just got a new phone today and was trying to sign in to Facebook. It also said my number didn't match either . Over had some email and number and both were added to my account so I don't know why its doing this . I made another account thinking it would say no you already have one but it didn't. Now I have a new account I don't want . Place help me get my account back
GetHuman1039328 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1039328
Aug 26th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 17 customers so far
Similar issue to 117708 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1039328 started working on this issue
Aug 26th 8:39pm
GetHuman1039328 indicated the issue is not fixed yet.
Aug 26th 9:39pm
GetHuman1039328 indicated the issue is not fixed yet.
Aug 26th 9:40pm
GetHuman1039328 indicated the issue is not fixed yet.
Aug 26th 9:41pm
GetHuman1039328 indicated the issue is not fixed yet.
Aug 26th 9:41pm
GetHuman1039328 indicated the issue is not fixed yet.
Aug 26th 9:42pm
GetHuman1039328 indicated the issue is not fixed yet.
Aug 26th 9:42pm
GetHuman1039328 indicated the issue is not fixed yet.
Aug 26th 9:42pm
GetHuman1039328 indicated the issue is not fixed yet.
Aug 26th 9:44pm
GetHuman1039328 indicated the issue is not fixed yet.
Aug 26th 9:44pm
GetHuman1039328 indicated the issue is not fixed yet.
Aug 26th 9:45pm
GetHuman1039328 indicated the issue is not fixed yet.
Aug 27th 10:39pm
GetHuman1039328 indicated the issue is not fixed yet.
Aug 27th 10:41pm
GetHuman1039328 indicated the issue is not fixed yet.
Aug 27th 10:41pm
GetHuman1039328 indicated the issue is not fixed yet.
Aug 27th 10:41pm
GetHuman1039328 indicated the issue is not fixed yet.
Aug 27th 10:42pm