Rude profane messaging, this issue is not fixed

GetHuman889355's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman889355's own words
Get history on old items I inherited ... I belong recently to a group called Antique and vintage identification, I posted some things that I inherited just to get info on them. There is a man in this group that is named John Chip that is very rude and arrogant. He has even sent me very ugly messages on messenger. I have tried to report him to the page administrator, no luck so far. I do not intend to be talked to like this!!!! All I did was ask for info on these items!
I was totally attacked
Make this guy leave the group
I’ve never experienced any kind of problem on FB
Yes, tried reporting him to Facebook
I have an issue with Facebook too
How GetHuman889355 fixed the problem
We are waiting for GetHuman889355 to fix the problem and share the solution with the rest of us customers.
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Facebook has
Customer service issue
Reported by GetHuman889355
Aug 26th, 2018 - 3 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 117573 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman889355 started working on this issue
Aug 26th 6:04pm
GetHuman889355 indicated the issue is not fixed yet.
Aug 26th 7:26pm