My nan passed away a few years ago and someone has recently logged into her account and...

GetHuman-emjones's customer service issue with Facebook from August 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-emjones's own words
My nan passed away a few years ago and someone has recently logged into her account and changed her email. This has been brought to my attention as me and many other friends and family of my nan have had the “Anita is waving at you” notification. My nan also keeps coming up as active on Facebook. I was wondering if you could get us access to my nans account please?? This is a very senesitve issue and we do not like the idea of people we do not know looking through her things. **Many thanks in advance*Emily jones
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Customer service issue
Reported by GetHuman-emjones
Aug 26th, 2018 - 3 mons ago
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GetHuman-emjones started working on this issue
Aug 26th 5:58pm