I want to believe that it's Facebook that's asking for the photo to solve an issue but...

GetHuman-juannegr's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-juannegr's own words
I want to believe that it's Facebook that's asking for the photo to solve an issue but why it takes sometimes months.And you sometimes Dont get your account or a reason for not getting it back or why they took it .then low and behold your hacked and they Dont know why and won't except responablity cause they had you sign in about five to ten times a day for a week then stop then start again .and they say to you when you get face book Dont share your password but they could.thats exactly what they doing when they have you signing with your password over and over again.
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Facebook

Customer service issue
Reported by GetHuman-juannegr
Aug 26th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 116981 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-juannegr started working on this issue
Aug 26th 4:47am
GetHuman-juannegr indicated the issue is not fixed yet.
Aug 26th 4:47am