My facebook account was hacked and the hackers changed my password, recovery email, my...

GetHuman-mgdavid's customer service issue with Facebook from August 2018

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Help with my Facebook issue
GetHuman-mgdavid's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mgdavid will want to follow the link below to head to their help center. We will check on GetHuman-mgdavid later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mgdavid's own words
My facebook account was hacked and the hackers changed my password, recovery email, my phone number and my date of birth. But my account name and my profile picture remained my own. Each time i tried to reset my password the reset code will be directed to the hackers email which I don,t hace access to. but my email still link me to my facebook account. only that i can't reset my password so as to have full control of my facebook account. the hacker has abandon the accout more than a year now. please help me recover my account.
GetHuman-mgdavid did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-mgdavid
Aug 25th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 116524 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-mgdavid started working on this issue
Aug 25th 6:30pm
GetHuman-mgdavid shared this issue with friends on Facebook
Aug 25th 6:31pm
GetHuman-mgdavid shared this issue with friends on Facebook
Aug 25th 6:38pm