My husband Timothy DeWain Asher passed ****. I have used his account to get out funeral...

GetHuman1035113's customer service issue with Facebook from August 2018

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GetHuman1035113's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1035113 will want to follow the link below to head to their help center. We will check on GetHuman1035113 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1035113 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1035113's own words
My husband Timothy DeWain Asher passed ****. I have used his account to get out funeral arrangements and share fund raiser information. Someone reported it as me using someone else's account and they created another account in the name if Tim Asher. It has a photo of him singing as his cover and profile picture and they blocked his account and mine so I wouldn't know about it. Information has been given and everything is set for arrangements so his account can be put into legacy status but the other one is not him and was started after he died.
GetHuman1035113 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1035113
Aug 25th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
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GetHuman1035113 started working on this issue
Aug 25th 2:19pm