I forgot my password and have been trying to reset it. It says I have entered many code...

GetHuman1034017's customer service issue with Facebook from August 2018

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The issue in GetHuman1034017's own words
I forgot my password and have been trying to reset it. It says I have entered many codes, so I waited a week before I tried to log in again and it still didnt allow me to. It kept saying tht the code I was receiving didnt match the one I was typing. I have tried everything, from codes being texted to me to codes being emailed to me. Even waiting days in order to try again since it said I was trying to often.
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Customer service issue
Reported by GetHuman1034017
Aug 25th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1034017 started working on this issue
Aug 25th 1:59am