When I try to log into my Facebook account it says my password was changed. Then it sa...

GetHuman1032798's customer service issue with Facebook from August 2018

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Help with my Facebook issue
GetHuman1032798's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1032798 will want to follow the link below to head to their help center. We will check on GetHuman1032798 later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1032798's own words
When I try to log into my Facebook account it says my password was changed. Then it says to change password they will send a pass code. However the code is sent to an email that is not mine. The picture is me but not the email. I have been trying for several days but no matter what I do the response goes to this other email that I presume is the hacker. My account was *****@***.com.
GetHuman1032798 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1032798
Aug 24th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 115492 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1032798 started working on this issue
Aug 24th 7:32pm
GetHuman1032798 shared this issue with friends on Facebook
Aug 24th 7:34pm