I am trying to help the owner of The Griffith Home Place *Museum. His site was hacked s...

GetHuman-floydti's customer service issue with Facebook from August 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-floydti's own words
I am trying to help the owner of The Griffith Home Place *Museum. His site was hacked some time ago by someone in another country. He posts informative articles on a regular basis but has not been able to do that in quite some time. I tried to post something and it said something about - your post will be reviewed by the site owner but he can't sign in to review posts or anything else. He is an elderly gentleman and all his efforts to get access to his page to no avail. Not having access to his site is causing him a lot of distress. Could someone take a look at the problem and direct me to instructions to get this up for him? It would be greatly appreciated. Here is the URL: https:**www.facebook.com*Griffith-Homeplace-Museum-****************?ref*br*rs His email address is *****@***.com.*He has already paid a computer repair person and he could not find a way to gain administrative access to the site. I don't understand why it is so hard to fix this problem. I'm sure I can get it done if I have instructions. I'm turning to you for help as I don't have time to look through forums and use trial and error. In any case, I think that has already been done by the computer repair person. So far, no joy. I am using his computer at the moment. I will probably fix this remotely.
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Customer service issue
Reported by GetHuman-floydti
Aug 24th, 2018 - 4 mons ago
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GetHuman-floydti started working on this issue
Aug 24th 7:05pm