I reactivated my account to unfriend everyone and download an archive of my old photos...

GetHuman-chaosfla's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-chaosfla's own words
I reactivated my account to unfriend everyone and download an archive of my old photos and then I wanted to permanently delete the account. *When I tried to download the archive I was logged out and told that my identity couldn't be confirmed and there was no way to confirm it.*I tried to log in on my phone and uploaded a photo id to confirm my identity and got a similar error.*The email address I use is *****@***.com*This is an old account and I just want the photos off of it.
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Customer service issue
Reported by GetHuman-chaosfla
Aug 24th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 115347 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-chaosfla started working on this issue
Aug 24th 5:17pm
GetHuman-chaosfla indicated the issue is not fixed yet.
Aug 24th 6:26pm
GetHuman-chaosfla indicated the issue is not fixed yet.
Aug 24th 6:26pm