Hello my name is Diane Devall l, I recently required a new phone a Galaxy *s*. And when...

GetHuman1031266's customer service issue with Facebook from August 2018

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GetHuman1031266's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1031266 will want to follow the link below to head to their help center. We will check on GetHuman1031266 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1031266's own words
Hello my name is Diane Devall l, I recently required a new phone a Galaxy *s*. And when I put my e-mail in and hit forgot password they send me a code I enter the code however it will not accept it. Can you please help me access my account? I even used my name however I still can not access it do the password. My number I tried and it tells me it does not recognize it, My number is there. It is :*-***-***-****. Please help. I have my family on there and for some it is the only way to get ahold of them* Again I ask for your help. Your customer for the past **yrs.
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Facebook

Customer service issue
Reported by GetHuman1031266
Aug 24th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 115123 others
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Timeline
GetHuman1031266 started working on this issue
Aug 24th 2:02pm