My name is Suzana Pletikosa, marketing manager for Cultural Places. We have a huge prob...

GetHuman1030993's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman1030993's own words
My name is Suzana Pletikosa, marketing manager for Cultural Places. We have a huge problem – for our company’s Instagram profile https:**www.instagram.com*cultural*places* there is a payment method set using the company’s credit card. However and for an unknown reason, Facebook ads manager used my other old ad account, used for advertising for my former company, for paying for the Instagram ads for my new company Cultural Places even though it is not set to do so! There is a special ad account for Cultural Places set in the Fb ads manager.*Please tell me how this happen and what you suggest to get this resolved, this is pretty embarrassing! Facebook charged my former company for the ads on Instagram for Cultural Places, my new company.
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Customer service issue
Reported by GetHuman1030993
Aug 24th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 115031 others
0 customers following this
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Timeline
GetHuman1030993 started working on this issue
Aug 24th 12:29pm
GetHuman1030993 shared this issue with others over email
Aug 24th 12:29pm
GetHuman1030993 indicated the issue is not fixed yet.
Aug 24th 2:00pm