My last phone got smashed so I went and got a new, been awhile since I had to login in...

GetHuman-nagytrey's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-nagytrey's own words
My last phone got smashed so I went and got a new, been awhile since I had to login in to Facebook so I forgot my password, redownloaded it on the new phone and had to change the password, did so and went to login, it popped up with a message that an sms with a pin would be sent but I never connected my phone number to Facebook. Filled out the forms to recover the account did both the ID and the photo. Quite a bit of time has passed and I have yet to get the account back.
GetHuman-nagytrey did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-nagytrey
Aug 24th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 114781 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-nagytrey started working on this issue
Aug 24th 5:12am
GetHuman-nagytrey indicated the issue is not fixed yet.
Aug 24th 1:17pm