I was wondering how can I access my account from my new phone I had to change my phone...

GetHuman1030256's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman1030256's own words
I was wondering how can I access my account from my new phone I had to change my phone number that is on the account and the email address that is on the account I no longer use but I still use my face book my wife is my only way to verify my identification my old phone is broken so I can’t get any of my passwords out of it so I’m kind of stuck is there any way possible to help me I have pictures of my kids and fundraiser events going on
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Facebook

Customer service issue
Reported by GetHuman1030256
Aug 24th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 114713 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1030256 started working on this issue
Aug 24th 3:30am
GetHuman1030256 indicated the issue is not fixed yet.
Aug 29th 12:29pm
GetHuman1030256 indicated the issue is not fixed yet.
Aug 29th 12:30pm
GetHuman1030256 indicated the issue is not fixed yet.
Aug 29th 4:56pm
GetHuman1030256 indicated the issue is not fixed yet.
Aug 29th 4:58pm
GetHuman1030256 indicated the issue is not fixed yet.
Aug 29th 5:00pm