I changed my phone, and was trying to sign in from the new device. I don't have the ace...

GetHuman-wasigan's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-wasigan's own words
I changed my phone, and was trying to sign in from the new device. I don't have the acess to code generator of my Facebook account anymore, which is requested to use when login from a new device. I clicked forgot password and changed it, and accidentally ticked on logout from all the other devices. Hence after, i havent been able to login from any devices. And it says i need to provide fb with a government id, which i have already done. I tried the trusted contacts to recover it, however after **hrs when i tried to login i still need a code from code generator. Its been a week i am trying to get it fixed.
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Facebook

Customer service issue
Reported by GetHuman-wasigan
Aug 23rd, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 114223 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-wasigan started working on this issue
Aug 23rd 5:52pm
GetHuman-wasigan indicated the issue is not fixed yet.
Aug 23rd 5:52pm