Hi my mams Facebook has been hacked it won’t recognise her email or password it says it...

GetHuman1022099's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman1022099's own words
Hi my mams Facebook has been hacked it won’t recognise her email or password it says it’s looks like you’ve entered a misspelling or number we’ve corrected it for you but please re entered your password for added security , I have looked at my mams profile from my own facenookand the writing has changed to Arabic , her email is *****@***.com and her name is Julie sherwood my name is Roxanne sherwood
GetHuman1022099 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1022099
Aug 22nd, 2018 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 112443 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1022099 started working on this issue
Aug 22nd 7:48am
GetHuman1022099 indicated the issue is not fixed yet.
Aug 28th 3:24pm
GetHuman1022099 indicated the issue is not fixed yet.
Aug 28th 3:24pm