Hello? I forgot my facebook password and tried to recover it with my phone number. But...

GetHuman-ekherle's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-ekherle's own words
Hello? I forgot my facebook password and tried to recover it with my phone number. But i didn't recieve any SMS codes. Then i tried "trusted contacts" but i can't remember who are my trusted contacts. How do i recover my facebook password? If you need my specific informations i am ready to tell you. *Sincerly Kherlen.
GetHuman-ekherle did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-ekherle
Aug 22nd, 2018 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 112286 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ekherle started working on this issue
Aug 22nd 3:50am
GetHuman-ekherle indicated the issue is not fixed yet.
Aug 22nd 4:55am
GetHuman-ekherle indicated the issue is not fixed yet.
Aug 22nd 4:56am
GetHuman-ekherle indicated the issue is not fixed yet.
Aug 22nd 4:58am
GetHuman-ekherle indicated the issue is not fixed yet.
Aug 23rd 5:00am