I got in contact with Phil Collins official page and I got a message from messenger and...

GetHuman1021256's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1021256's own words
I got in contact with Phil Collins official page and I got a message from messenger and they wanted to see Dresden my son that's autistic and he wants my personal information and things aren't adding up on my Facebook and something just tells me a scam and I need help
GetHuman1021256 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1021256
Aug 22nd, 2018 - 5 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 112109 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1021256 started working on this issue
Aug 22nd, 2018 12:18am
GetHuman1021256 indicated the issue is not fixed yet.
Aug 22nd, 2018 1:19am