Getting phone calls from a private * claiming to be facebook rep?

GetHuman-blkhawk's customer service issue with Facebook from August 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-blkhawk's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-blkhawk will want to follow the link below to head to their help center. We will check on GetHuman-blkhawk later to make sure it's all set or try to help escalate.
The issue in GetHuman-blkhawk's own words
The problem: Getting phone calls from a private * claiming to be facebook rep?
GetHuman-blkhawk did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-blkhawk
Aug 21st, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 112065 others
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GetHuman-blkhawk started working on this issue
Aug 21st 11:17pm