I received a text from a person who said he is Mark the CEO of Facebook and he was wond...

GetHuman1021053's customer service issue with Facebook from August 2018

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The issue in GetHuman1021053's own words
I received a text from a person who said he is Mark the CEO of Facebook and he was wondering why I have not collected my money I won on Facebook because it’s in his office still. He said I was a winner of $***,***.** and I need to send $*** to get my money by fed ex. He showed me a picture of his I’d and pictures of winners from last week. I know it’s not real but I thought y’all needed to know
GetHuman1021053 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1021053
Aug 21st, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 112062 others
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Timeline
GetHuman1021053 started working on this issue
Aug 21st 11:13pm