I just tried to get on my Facebook account and it would not refresh. The message read m...

GetHuman-stumpyk's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-stumpyk's own words
I just tried to get on my Facebook account and it would not refresh. The message read my account was locked because someone tried to login to my account from an unknown device. It suggested I change my password, however I need to enter the current password before I can change it. I don’t remember what that password was so I can continue to change and update my password. Please help!!!!
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Facebook

Customer service issue
Reported by GetHuman-stumpyk
Aug 21st, 2018 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 111999 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-stumpyk started working on this issue
Aug 21st 9:47pm
GetHuman-stumpyk indicated the issue is not fixed yet.
Aug 22nd 12:52am
GetHuman-stumpyk indicated the issue is not fixed yet.
Aug 22nd 1:46am
GetHuman-stumpyk indicated the issue is not fixed yet.
Aug 22nd 8:59pm
GetHuman-stumpyk indicated the issue is not fixed yet.
Aug 22nd 11:28pm
GetHuman-stumpyk indicated the issue is not fixed yet.
Aug 25th 1:34am