I opened an account for the first time. I started selecting people from the list provi...

GetHuman-clgcu's customer service issue with Facebook from August 2018

9 views | 111832 similar | 0 following
Help with my Facebook issue
Did we steer you to the right help?
Waiting to see if GetHuman-clgcu got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-clgcu's own words
I opened an account for the first time. I started selecting people from the list provided to "friend". Suddenly I was asked for my phone number. I put in my cell phone number. I went back and again had to create my account and started to select people. This time I was asked for a photo, so I sent a photo that matched the requirements FB gave. Then my account was unavailable for * days with a message that FB was checking it. When I tried logging in on the third day, I couldn't because my account was disabled. I filled out the form on the customer services page for reopening my account and sent a jpeg of my passport. (I am a little nervous about that, but I don't have a driver's license.) It's been over ** hours and I haven't heard anything. - Cheryl Grothaus

GetHuman-clgcu did not yet indicate what Facebook should do to make this right.

How GetHuman-clgcu fixed the problem

We are waiting for GetHuman-clgcu to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-clgcu fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-clgcu
Aug 21st, 2018 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 111832 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-clgcu started working on this issue
Aug 21st, 2018 6:46pm
GetHuman-clgcu indicated the issue is not fixed yet.
Aug 21st, 2018 8:04pm
GetHuman-clgcu indicated the issue is not fixed yet.
Aug 22nd, 2018 8:23pm
GetHuman-clgcu indicated the issue is not fixed yet.
Aug 24th, 2018 8:05pm
GetHuman-clgcu indicated the issue is not fixed yet.
Aug 29th, 2018 2:39am