Facebook Customer Service Issues

I experienced a hacking incident on my phone over 4 weeks ago through FB Messenger. I've tried changing my password multiple times, deleted and reinstalled the apps, but I'm still locked out of my account. The login prompts me for a code generator that I can't locate; despite verifying my identity through ID and handwritten codes, I'm unable to regain access. Even after changing my password and receiving confirmation emails, I'm stuck in a loop of being asked for the code generator or ID. It's frustrating as I miss seeing updates on special needs groups and family photos. I would greatly appreciate any assistance in recovering my account. My contact email is [redacted], and my current number is [redacted]-[redacted]-[redacted].

Hello, I recently bought two items from your site that were advertised. One was meant to be a metal replica lightsaber from Star Wars, but what I got was a plastic toy instead of the item shown. The second item was an electric-powered surfboard, but they sent me a child's boogie board instead. I've reached out to both vendors through PayPal, but have not received any responses. I'm reaching out to your company because these ads are still running, and I'm concerned that your company may be involved in these scams. I would like to know what actions are being taken to address this issue.

Someone attempted to hack my account, causing Facebook to deactivate it after a friend reported the incident. Despite my efforts, including uploading a photo ID and completing forms, my account remains inaccessible. I missed using a code and did not receive another one via SMS. I dislike having email on my phone but can access it through my desktop. As a senior, I am greatly frustrated by this situation and the subpar customer service. I am eager to resolve this issue as I have upcoming travel plans. Any assistance would be appreciated. Regards, Janine S.

Hello, my name is Danatcia L. I have been attempting to access my account for several months now. The primary email associated with my account, [redacted], is no longer accessible to me. Likewise, the phone number linked to the account is also outdated. To provide updated contact information for a reset code, my new email is [redacted], and my new phone number is [redacted]. I have received multiple emails from the help center requesting that I submit photos of myself holding a code, a process that has not resolved my issue. I am feeling quite embarrassed by this situation, as I have complied with multiple requests for photos. I possess all necessary identification, social media information, and details to prove my ownership of the account. I am not satisfied with the current process and find it invasive to repeatedly provide photos and personal information. I urge a prompt resolution to this matter. Please update my account with the new phone number [redacted] and email [redacted] to prevent further issues. I require access to my account without further delay. Thank you.

After resetting my phone, I lost access to all apps including Facebook. Reinstalling it, I can't log in as I no longer have the old phone number ([redacted]) on file. My current number leads to a different account. Additionally, my Facebook username is linked to an unreachable email ([redacted]), leaving me locked out. Despite waiting more than 24 hours to receive a code, I'm stuck in a cycle of waiting with no indication of when I can try again.

I am unable to log in to my account with the username [redacted]8 and associated email [redacted] I seek your assistance as the account holds significant importance to me and I use it frequently. My name is Lin Xian, originally used on Facebook, later changed to Katie Leahy to establish a personal brand store. Targeting European and American users has been my goal. Born on February 12, [redacted], I desire more people to engage with my fanpage and understand my work. Residing in China requires me to utilize a VPN, which I own; however, its stability is occasionally unpredictable. This account serves as my primary mode of communication and is extremely valuable to me. I kindly request your prompt assistance as the contents are essential and time-sensitive. Thank you for your understanding and support in resolving this matter.

Dear Support Team, I am reaching out because I am currently experiencing login issues with my account number [redacted]8. This account holds significant importance to me, and I urgently require your assistance to regain access. Initially, I registered on Facebook under the name Lin Xian but later rebranded to Katie Leahy to establish my own brand store, specifically targeting European and American users. My birthdate is February 12, [redacted]. I am keen on expanding my fanbase and showcasing my work to a wider audience. Residing in China, I rely on a VPN for internet use. Unfortunately, the instability of VPN services purchased locally sometimes disrupts my online activities. My account serves as a vital communication channel for me, containing essential data. I sincerely implore your help in resolving this login issue promptly, as the content within is extremely valuable to me. I am eager to cooperate in any necessary steps to recover access to my account. Your prompt assistance in this matter would be greatly appreciated.

I need assistance in regaining access to my Facebook account that has been blocked without explanation. I value my business, family, and friends and would not jeopardize them for something trivial. It has been a while since I lost access and I urgently need to contact my mother. My Instagram account is linked to Facebook, leaving me with no way to access any social media networks. Your help would be greatly appreciated.

I need assistance regaining access to my Facebook account. It was hacked after I clicked on a dangerous link that was sent to me through Facebook. The hacker managed to access all my accounts, including my email, which I promptly secured by changing the password upon receiving an alert on my phone about a login from Egypt. This is suspicious as I only use Mac and iOS devices, and I have never visited Egypt. Despite regaining control of my Instagram account, I am still unable to access my Facebook and page as the hacker changed the associated email address, making it impossible for me to reset the password. As a music producer with fans, followers, and promotional content on these platforms, it is crucial that I resolve this issue promptly. Your immediate assistance would be greatly appreciated. Thank you.

Hello, I'm reaching out with a big question and a favor to ask. I'm wondering if there is any way to recover a deleted message thread on Facebook. This conversation with someone special to me was deleted by an ex-boyfriend without my permission while I was asleep. I've been trying tirelessly to retrieve it, but it seems almost impossible without the right technology. I'm hoping the Facebook Team can assist by looking into your servers or offering any help possible. I am in great need of support and feeling devastated over the loss of these messages due to someone's thoughtless actions. Any assistance would be greatly appreciated. Sincerely, A.L.

On August 20, [redacted], my nephew, David Bevans, had his account hacked and is now unable to access it. The hacker communicated through Messenger, claiming to be from Facebook. They instructed him to purchase a $[redacted] gift card from Walgreens to resolve the issue. The hacker threatened to send compromising photos of my nephew to his friends, including one who received such an image. The hacker demanded an additional $[redacted] to stop the photo sharing. Despite changing the password, the hacker altered the email address associated with the account, making it impossible for my nephew to seek help. After reporting the incident to the police, he tried contacting Facebook for assistance but was met with a similar situation involving a different contact number. I am reaching out in hopes of finding a resolution for this distressing situation before further action is taken. Thank you for your attention to this matter.

I urgently need to recover my old Facebook account. I have been attempting to contact you for over a month but have not received any response. My account was hacked, and though I managed to regain access temporarily, I was quickly logged out and now cannot log back in. Facebook prompted me to verify a link sent to my new email, but no email from Facebook has arrived, not even in my junk folder. I suspect there may be a system glitch, as I faced a similar issue when trying to change my login email in the past. I hope to update my email from [redacted] to [redacted] My Facebook contains precious photos and memories that I cannot bear to lose. Please assist me promptly.

Hello, I am reaching out regarding Red-i-Laser, a company we advertise for. Our boosted posts are consistently disapproved without clear reasons that align with the provided disapproval categories. Red-i-Laser specializes in battery-powered laser products for game hunting, not the sale of weapons or ammunition, aiming to enhance hunting accuracy and reduce ammunition transactions. Please, assess Case ID Advert ID [redacted][redacted] for our Facebook page, Red-i-Laser Bore Sight. We encountered disapproval of previously boosted posts upon reapplication, a perplexing situation impacting the company's ability to attract clients crucial for its success. Your attention to this matter is greatly appreciated. Thank you.

Hello, I have been dealing with a hacked Facebook account for the past month. I received an email alerting me that someone in Spain was trying to access my account, prompting me to change my password immediately. I followed the instructions, changed my password twice more upon receiving similar emails, and later found out it might have been a scam. After changing my password a third time via the Facebook app on my iPhone, I was then locked out of my account when the email linked to it was removed. Two friends, Sahba and Vincent, have also reported the issue on their Facebook accounts, but we have yet to receive a response from Facebook. I am seeking further assistance and guidance on recovering my Facebook account. Thank you.

Hello, I'm a transgender individual transitioning from male to female. My new name is Emily Justine Sharon in English and אמילי ג'סטין שרון in Hebrew. I made a mistake during registration by inputting "Emmally" instead of "Emily." I checked the Settings, and it seems that the name update hasn't gone through properly even though I saved it. I've also encountered an issue when trying to add my Hebrew name. The system prevented the change automatically, and I'm unsure how to proceed to include it. Any assistance in correcting my name to Emily and adding my Hebrew name would be greatly appreciated. Thank you for your help. Emily.

I can no longer access the email accounts associated with my two additional Facebook accounts under my married name. Unfortunately, a harmful virus that included a keylogger infiltrated my hard drive despite multiple reformatting attempts and fresh Windows installations. Google, Samsung (as my phone was also impacted), Verizon, and Microsoft all recommended wiping all data and starting afresh. Regrettably, reporting the two accounts as hacked seems to have led to being locked out of my new account under my maiden name. I'm at a loss of what steps to take next.

Dear Facebook, I am reaching out to highlight the crisis in Kerala, India, where there has been a surge of negativity and criticism related to various sensitive topics like religion, politics, gender, and race. As a survivor of the recent floods, my aim is to promote unity and humanity in these trying times. I fear that some users are reporting Keralites like myself to Facebook unfairly, resulting in unwarranted blocks that hinder our ability to seek help and support. I was recently blocked and felt compelled to share this message to shed light on the situation. I kindly request that Facebook carefully consider the gravity of the issue at hand and take necessary actions to address the inappropriate behavior that is surfacing on the platform. I can provide screenshots to exemplify the disrespectful attitudes some are displaying towards flood victims, highlighting the urgency of the matter. I am grateful for the support Facebook has provided during this difficult period, recognizing the platform's role in aiding communication and assistance efforts. Thank you for your attention to this matter. Sincerely, [initials]

Dear Facebook, I am reaching out to bring to your attention the ongoing crisis in Kerala, the southernmost region of India. Amid the devastating floods, there has been a rise in hostility from some individuals in other parts of the country. I want to emphasize that my only allegiance is to humanity, regardless of religion, politics, or race. As a flood survivor, I have been using Facebook to counter negativity and provide support to my community. Unfortunately, I was recently blocked, which has hindered my ability to seek help or communicate vital information during this challenging time. I urge you to consider the seriousness of the situation and not penalize those trying to assist in relief efforts. I have attached screenshots displaying offensive behavior towards flood victims that have gone unchecked. Your platform has been instrumental in aiding relief operations, and I appreciate the support thus far. Please address this issue promptly to ensure that those in need can continue to utilize Facebook for assistance. Gratefully, [Initials]

Recently, I was unblocked from using Facebook for 30 days which I understand. However, I got blocked again for using the word "Faggot," which I now realize is disrespectful. I didn't mean any harm, and I value freedom of speech. Facebook is crucial to me as it helps me manage anxiety and stress. I sincerely apologize and request another chance as I was unaware of the offensive nature of the term. Please reinstate my Facebook account. Thank you. Sincerely, Francisco L.

I reported a man who sent me inappropriate images, but despite my efforts, I have not received a response. The picture I shared was mistakenly removed for "sexual content/nudity," even though it did not contain any. I am currently facing a week-long post ban on my account, which is affecting my work communications. I am unable to appeal this decision as I keep receiving an error message. Meanwhile, the person who sent me the inappropriate images has not been immediately blocked. I am disappointed by how Facebook has handled this situation and fear that my reports will not be taken seriously. I request that my account be reinstated, and the individual responsible for sending the explicit images be appropriately dealt with.