I am locked out of my FB account...please advise

GetHuman-backusjb's customer service issue with Facebook from August 2018

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1 following
Help with my Facebook issue
GetHuman-backusjb's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-backusjb will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-backusjb can let us know if they help or not.
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The issue in GetHuman-backusjb's own words
Sign on... ... I got a new phone and am trying to set up facebook on my new phone. I do not remember my password. I tried to put the activation code sent to me in but it says it is not valid. I am currently locked out of my FB account...frustrated.
There are apps and games I use that require FB log on...
I just want to be able to log on to my account.
I have used FB for several years.
I have been researching the issue. The best I can tell I have to wait * days to * weeks before I might be able to resolve this issue. If I have to wait * weeks I will just stop using FB altogether...that would make it pretty obvious that they really don't care about me.
I have an issue with Facebook too
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Facebook

I got a new phone and was trying to log on to FB
Customer service issue
Reported by GetHuman-backusjb
Aug 31st, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 32 customers so far
Similar issue to 123949 others
1 customer following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-backusjb started working on this issue
Aug 31st, 2018 5:44pm
GetHuman-backusjb indicated the issue is not fixed yet.
Aug 31st, 2018 8:05pm
GetHuman-backusjb indicated the issue is not fixed yet.
Aug 31st, 2018 10:55pm
GetHuman-backusjb indicated the issue is not fixed yet.
Sep 1st, 2018 7:47pm
GetHuman-backusjb indicated the issue is not fixed yet.
Sep 1st, 2018 7:54pm
GetHuman-backusjb indicated the issue is not fixed yet.
Sep 1st, 2018 7:55pm