My original Facebook account was hacked into and the person who is doing it basically k...

GetHuman1010344's customer service issue with Facebook from August 2018

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0 following
Help with my Facebook issue
GetHuman1010344's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1010344 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1010344 can let us know if they help or not.
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Before contacting them, items GetHuman1010344 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1010344's own words
My original Facebook account was hacked into and the person who is doing it basically kept all my posts, and tried to contact my friends asking for money. I can't access the account because she changed the recovery information on the account. If something doesn't get done with this, I'm getting the authorities involved because she's dragging my kids into it since hacking and defamation of character are both illegal.
GetHuman1010344 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1010344
Aug 19th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 13 customers so far
Similar issue to 109118 others
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GetHuman1010344 started working on this issue
Aug 19th, 2018 6:46am
GetHuman1010344 shared this issue with friends on Facebook
Aug 19th, 2018 6:46am