My original Facebook account was hacked into and the person who is doing it basically k...
GetHuman1010344's customer service issue with Facebook from August 2018
Help with my Facebook issue
GetHuman1010344's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1010344 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1010344 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1010344 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1010344's own words
My original Facebook account was hacked into and the person who is doing it basically kept all my posts, and tried to contact my friends asking for money. I can't access the account because she changed the recovery information on the account. If something doesn't get done with this, I'm getting the authorities involved because she's dragging my kids into it since hacking and defamation of character are both illegal.
GetHuman1010344 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1010344 fixed the problem
We are waiting for GetHuman1010344 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.