Someone has opened a facebook account in my company's name and it says they are current...

GetHuman1002236's customer service issue with Facebook from August 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1002236's own words
Someone has opened a facebook account in my company's name and it says they are currently online. WE DO NOT USE FACEBOOK -- THIS IS A TOTAL FRAUD!!! **PLEASE IMMEDIATELY AND PERMANENTLY SHUT DOWN THE ACCOUNT AT https:**m.facebook.com*BayStateCarService* **The phone number listed is us, but we are not a tour service, nor are we an automotive repair shop (we are a limo service).**If you call the number listed on your page, you will reach either me or my daughter. **If you can provide any information regarding who the person is or how they are accessing the account, it would be greatly appreciated. That way we could take whatever measures are necessary to get this person to cease and desist their fraudulent activity. It is hurting our business!!!
GetHuman1002236 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1002236
Aug 16th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 12 customers so far
Similar issue to 106669 others
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Timeline
GetHuman1002236 started working on this issue
Aug 16th, 2018 11:46pm