Yesterday I discovered that my messenger account has been hacked. Someone revealed pict...
GetHuman995405's customer service issue with Facebook from August 2018
Help with my Facebook issue
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GetHuman995405's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman995405 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman995405 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Before contacting them, items GetHuman995405 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman995405's own words
Yesterday I discovered that my messenger account has been hacked. Someone revealed pictures of a conversation in messenger and sent them in an anonymous mail to my military boss. At **.**Hrs I discovered that I couldn't join messenger anymore even when introducing the correct password. At **.** Hrs I received a mail from *****@***.com saying that my account is been planned to be deleted in a fortnight (expires August **th). Could you please help me recovering my account. Is it possible to expose the hacker who did this and used my messenger account in a truly vicious way?*I never received a mail from Facebook like I've received on other occasions when someone tried to hack my account. I wonder why I didn't receive this mail this time*Thank you very much in advance in helping me
GetHuman995405 did not yet indicate what Facebook should do to make this right.
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