I had to replace my phone last night because I dropped my other phone in the water. I...

GetHuman-cljones's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-cljones's own words
I had to replace my phone last night because I dropped my other phone in the water. I got into this straight talk phone * months ago and never updated the Facebook account. And now I try to login to Facebook and get a login code request. But they send the code to my old phone number. So I don't receive the login code. And if I tell them my new number, they try to send me to the previous owner of my numbers page. Is there any help you can provide me? Thank you for your time.
GetHuman-cljones did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-cljones fixed the problem
I ended up resolving the issue before I was notified by just adk. Facebook got a hold of me with the code I needed.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-cljones
Aug 13th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
GetHuman-cljones shared how to fix
Seen by 9 customers so far
Similar issue to 102894 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-cljones started working on this issue
Aug 13th, 2018 5:45pm
GetHuman-cljones indicated the issue is not fixed yet.
Aug 13th, 2018 6:58pm
GetHuman-cljones indicated the issue is not fixed yet.
Aug 13th, 2018 6:59pm
GetHuman-cljones indicated the issue is not fixed yet.
Aug 13th, 2018 11:32pm
GetHuman-cljones indicated the issue is not fixed yet.
Aug 13th, 2018 11:33pm
GetHuman-cljones confirmed the issue is fixed. Hooray!
Aug 14th, 2018 7:07pm
GetHuman-cljones confirmed the issue is fixed. Hooray!
Aug 16th, 2018 8:13pm