switched phones yesterday, downloaded fb app back on new phone and used same old login...

GetHuman985555's customer service issue with Facebook from August 2018

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The issue in GetHuman985555's own words
switched phones yesterday, downloaded fb app back on new phone and used same old login and password fb page came up with no friends and no photos it shows I never posted anything. My husband can search my name on facebook and its shows everything that's supposed to be on there. My account name should be under Colette lynn Kimes with all my old info but its now showing Colette Kimes with with zero information. How do I get my old account back?
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Customer service issue
Reported by GetHuman985555
Aug 13th, 2018 - 7 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 102716 others
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GetHuman985555 started working on this issue
Aug 13th, 2018 3:15pm