I got a new phone. I am trying to log in to my facebook account on my new phone but I c...

GetHuman985529's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman985529's own words
I got a new phone. I am trying to log in to my facebook account on my new phone but I can't remember my password. I have tried having it send me codes to reset the password for facebook and it keeps directing me to Google (which I know my password for) but keeps trying to make me change that instead of my facebook password.
GetHuman985529 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman985529
Aug 13th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 20 customers so far
Similar issue to 102710 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman985529 started working on this issue
Aug 13th 3:11pm
GetHuman985529 indicated the issue is not fixed yet.
Aug 13th 3:13pm
GetHuman985529 indicated the issue is not fixed yet.
Aug 13th 4:38pm
GetHuman985529 indicated the issue is not fixed yet.
Aug 13th 6:48pm