My brother is in jail and his ex girlfriend hacked his account and is messaging harassi...

GetHuman-kylieleo's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kylieleo's own words
My brother is in jail and his ex girlfriend hacked his account and is messaging harassing people. He is in a band and she is messaging and harassing his band promoters. I have his phone and have access to his email but do not have his password to sign in and out. I am receiving the emails that she is changing he password. I have people calling his phone asking what is going on. I also have his ID and any other information necessary to just shut down his account. *Thank you.
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Customer service issue
Reported by GetHuman-kylieleo
Aug 13th, 2018 - 7 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 102586 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-kylieleo started working on this issue
Aug 13th, 2018 1:24pm
GetHuman-kylieleo indicated the issue is not fixed yet.
Aug 13th, 2018 3:10pm