I no longer have access to my sons facebook account. A*****@***.com. it keeps saying wr...

GetHuman-ninjasak's customer service issue with Facebook from August 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-ninjasak's own words
I no longer have access to my sons facebook account. A*****@***.com. it keeps saying wrong password or email adress when I know this isn't the case. I have the information written down. also his Hotmail account has been suspended aswell. somethings not right and I do not know how to explain it. we made the account as a way to record his childhood and when he gets older we can give it to him as a surprise. I used to be able to just log out of my own account and then click his account as it was linked and it was never an issue. any support would be greatly appreciated
GetHuman-ninjasak did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-ninjasak
Aug 13th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 102389 others
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GetHuman-ninjasak started working on this issue
Aug 13th, 2018 7:59am