My account was disabled and hacked. I was unable to get into the account to change the...

GetHuman977489's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman977489's own words
My account was disabled and hacked. I was unable to get into the account to change the password. And I do not know why the account was disabled as I do not believe I violated and Facebook policy. Finally, my Messanger account is no longer active . Was that hacked too? Or do I need to reset it because of the Facebook account issue? Can you tell me why the Facebook account was disabled?*Can you confirm that my Messanger account is OK ?
GetHuman977489 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman977489
Aug 12th, 2018 - 7 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 101756 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman977489 started working on this issue
Aug 12th, 2018 3:43pm
GetHuman977489 indicated the issue is not fixed yet.
Aug 12th, 2018 3:43pm
GetHuman977489 shared this issue with others over email
Aug 12th, 2018 3:44pm
GetHuman977489 shared this issue with your circles on Google+
Aug 12th, 2018 3:45pm