I have tried countless times to reset my password but to no avail have I been able to r...

GetHuman-jenanic's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-jenanic's own words
Log back into my account ... I have tried countless times to reset my password but to no avail have I been able to reset it. Anytime I try it says a code is being e-mailed to me and there is no code. I have tried the three contacts to help and still nothing. There is no code that is being emailed at all. There USED to be an easy option where the code would be texted to me and now there is no option for that and yes my number is listed on my account. I dont want to create a new one so PLEASE help me recover it!
Passwords need to be reset sometimes and it would be easier to text the code as opposed to email
I want to recover my account
I made a new account
I have an issue with Facebook too
How GetHuman-jenanic fixed the problem
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Facebook

Customer service issue
Reported by GetHuman-jenanic
Aug 11th, 2018 - 7 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 101128 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jenanic started working on this issue
Aug 11th, 2018 10:30pm
GetHuman-jenanic indicated the issue is not fixed yet.
Aug 13th, 2018 12:52am
GetHuman-jenanic indicated the issue is not fixed yet.
Aug 13th, 2018 12:56am