The app on my phone went through a week long update for some reason. I've never had a p...

GetHuman980419's customer service issue with Facebook from August 2018

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The issue in GetHuman980419's own words
The app on my phone went through a week long update for some reason. I've never had a problem before. I cannot login to my page and every time I try it creates a new page. I know my email was updated and the two options are very old accounts that I deleted. My phone number is also correct. Nothing works and it says my password was reset. Please help! There are photos on there I can't get back and so many friends also. *MichaelOpera*Michael D Jones-Hanners******@***.com****.***.****
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Facebook

Customer service issue
Reported by GetHuman980419
Aug 11th, 2018 - 7 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 101042 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman980419 started working on this issue
Aug 11th, 2018 8:25pm