Hi, I’m Julianna Condon and I have been having some issues logging into my account the...

GetHuman978174's customer service issue with Facebook from August 2018

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Help with my Facebook issue
GetHuman978174's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman978174 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman978174 can let us know if they help or not.
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The issue in GetHuman978174's own words
Hi, I’m Julianna Condon and I have been having some issues logging into my account the past two days. I have been locked out of my account and I’ll put in my email and password to login and it will tell me a SMS will be sent storty but I have not gotten one and every time I hit resend SMS it tells me RESEND FAILED “the operation couldn’t be completed (FBAPIErrorDomain error ***)” I’ve been trying everything to get back onto to Facebook it’s my account!! Idk if someone HACKED me or not but I would be very great full if someone from Facebook HQ could please help me get my account back. Without losing any of my photos or friends please and thank you!!
GetHuman978174 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman978174
Aug 11th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 100328 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman978174 started working on this issue
Aug 11th, 2018 3:09am
GetHuman978174 indicated the issue is not fixed yet.
Aug 11th, 2018 4:20am
GetHuman978174 indicated the issue is not fixed yet.
Aug 11th, 2018 4:23am
GetHuman978174 indicated the issue is not fixed yet.
Aug 11th, 2018 4:24am
GetHuman978174 indicated the issue is not fixed yet.
Aug 11th, 2018 10:05pm
GetHuman978174 indicated the issue is not fixed yet.
Aug 11th, 2018 10:06pm
GetHuman978174 indicated the issue is not fixed yet.
Aug 12th, 2018 9:05pm