My elderly mom cant remember her log in and has no cell phone. Thought i would just mak...

GetHuman-kylenet's customer service issue with Facebook from August 2018

11 views
 | 
99653 similar
 | 
0 following
Help with my Facebook issue
GetHuman-kylenet's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kylenet will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kylenet can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-kylenet's own words
My elderly mom cant remember her log in and has no cell phone. Thought i would just make her a new acct. Did i mention no cell phone?*Any attempt to recover wants a code put in. But if i use my number, it them says my acct cant use it.*Her name is Kay Behrends. Can you reset her password?**My email is *****@***.com and now facebook says it's fixed but I can't figure out how where to check etc.
GetHuman-kylenet did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-kylenet fixed the problem
We are waiting for GetHuman-kylenet to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kylenet fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-kylenet
Aug 10th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 11 customers so far
Similar issue to 99653 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-kylenet started working on this issue
Aug 10th, 2018 12:49pm
GetHuman-kylenet indicated the issue is not fixed yet.
Aug 10th, 2018 2:32pm
GetHuman-kylenet indicated the issue is not fixed yet.
Aug 10th, 2018 2:34pm
GetHuman-kylenet indicated the issue is not fixed yet.
Aug 10th, 2018 2:36pm
GetHuman-kylenet indicated the issue is not fixed yet.
Aug 10th, 2018 2:38pm
GetHuman-kylenet confirmed the issue is fixed. Hooray!
Aug 13th, 2018 2:12pm