Hi I can't log in in my Facebook I forgot my password. I have mentioned the issue over...

GetHuman974178's customer service issue with Facebook from August 2018

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The issue in GetHuman974178's own words
Hi I can't log in in my Facebook I forgot my password. I have mentioned the issue over and over again thru a different Facebook page I opened and they keep answer in me whit the same wee going to use your email to improve Facebook. I have go thru the same problem and I verified my identity sending a copy of my I'd and they give me access to my account the account is under the name edilberto Ismael fernandez please help me out I beg for your help its really important for me my Facebook account .
GetHuman974178 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman974178
Aug 10th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 99376 others
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GetHuman974178 started working on this issue
Aug 10th, 2018 5:26am