I can't log in to Facebook. When it asks me to reset password, it says it will send S...

GetHuman-dianealk's customer service issue with Facebook from August 2018

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The issue in GetHuman-dianealk's own words
I can't log in to Facebook. When it asks me to reset password, it says it will send SMS to my phone. I never receive the message. I tried also sending my photo id which has me resetting password, will send SMS, don't receive. It has also told me to open app and get code from code generator, but I can't open app to get it. I have been to Tmobile my carrier, and the have tried everything also. They checked for blocks and couldn't find any. Need help.
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Customer service issue
Reported by GetHuman-dianealk
Aug 9th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 99119 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-dianealk started working on this issue
Aug 9th 10:40pm