Yes I sent a payment to my wife via messenger except for my wife had the same account o...

GetHuman971940's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman971940's own words
Yes I sent a payment to my wife via messenger except for my wife had the same account on her messenger so it automatically cancelled the transaction and now my money is floating around and I cannot access it and I absolutely have to have it because of my children today so I need the authorization code for the bank that's what they have told me to get from you Facebook please email that to me if you need to at *****@***.com or you can call me back at ***-***-**** thank you very much.
GetHuman971940 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman971940
Aug 9th, 2018 - 8 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 98839 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman971940 started working on this issue
Aug 9th, 2018 5:52pm
GetHuman971940 indicated the issue is not fixed yet.
Aug 9th, 2018 9:02pm