There's an account that is impersonating my business and using our address and it's ove...

GetHuman971883's customer service issue with Facebook from August 2018

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The issue in GetHuman971883's own words
There's an account that is impersonating my business and using our address and it's overriding any location tagging on FB and Instagram. I have no idea how to resolve this. I've created a support ticket but not confident I'll get a response. Here is what I've attempted so far: *) messaged Lee Coffee House and Bakery and asked them to make me an admin or remove the page *) Repeatedly reported the page as a duplicate or using intellectual property *) Suggested edits to the page to remove the address *) created a new location when tagging my location in the FB app - this worked temporarily but now my business Rosalind Coffee TX does not appear in locations on FB or IG. HELP PLEASE!!
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Facebook

Customer service issue
Reported by GetHuman971883
Aug 9th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 98832 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman971883 started working on this issue
Aug 9th, 2018 5:42pm