My mother bought a new phone. She reloaded Facebook and cant recall her user id and ol...

GetHuman-bobzienl's customer service issue with Facebook from August 2018

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The issue in GetHuman-bobzienl's own words
My mother bought a new phone. She reloaded Facebook and cant recall her user id and old email may be dead. You is still active because I can see her account from my facebook. It was created in about **** Her name is Lynda Bobzien and her email address was *****@***.com. However, she can no longer access it and in trying to log in she has created * additional Facebook account. Her original account has ** friends, the others are quite a few less. Can we merge them or all I want is for her to access the original one? My mother's current email is below. Can I speak to a human or live chat?
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Customer service issue
Reported by GetHuman-bobzienl
Aug 2nd, 2018 - 9 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-bobzienl started working on this issue
Aug 2nd, 2018 1:24pm