i was thrown out of my account but I couldn't log in cause i couldn't accsess my old em...

GetHuman939265's customer service issue with Facebook from August 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman939265's own words
i was thrown out of my account but I couldn't log in cause i couldn't accsess my old email account and I couldn't remember my password I couldn't accsess a code or put one in cause I couldn't change my email or password or phone number...failing this I set up a new account I was then reported again so I set up another and it reported me again..I don't know what I've done why I'm being reported or if I've been hacked but I'm not done anything I've had the same account for years so why do I have a problem now ?? it's frustrating me I just want to get back on face book I've lost all my photos of my children and my mum who's dying and all my family and friends are so confused .please help.
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Facebook

Customer service issue
Reported by GetHuman939265
Aug 1st, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 90229 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman939265 started working on this issue
Aug 1st, 2018 6:11pm
GetHuman939265 indicated the issue is not fixed yet.
Aug 3rd, 2018 6:03am
GetHuman939265 indicated the issue is not fixed yet.
Aug 3rd, 2018 6:05am