My name is Eden Elizabeth on Facebook. I have been using this page since ****. I recent...

GetHuman-edenxsis's customer service issue with Facebook from August 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-edenxsis's own words
My name is Eden Elizabeth on Facebook. I have been using this page since ****. I recently broke up with my ex, and he changed the password to my account and the email associated with it. I have memories and photos with recently passed away friends on there I'd really like to keep. Please help me get my account back. I've tried sending the code to friends but the page times put before I can enter them. Please, help me get my best friends memories back. She died last month and right now, that's all I habe of her.
GetHuman-edenxsis did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-edenxsis
Aug 1st, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 90113 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-edenxsis started working on this issue
Aug 1st, 2018 4:39pm
GetHuman-edenxsis indicated the issue is not fixed yet.
Aug 3rd, 2018 5:02pm
GetHuman-edenxsis indicated the issue is not fixed yet.
Aug 3rd, 2018 5:03pm
GetHuman-edenxsis indicated the issue is not fixed yet.
Aug 3rd, 2018 5:04pm