LG G* Android *.*.* *Facebook wouldn't load, so, like many other times, I deleted the a...

GetHuman-kmreagan's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-kmreagan's own words
LG G* Android *.*.* *Facebook wouldn't load, so, like many other times, I deleted the app, rebooted the phone, and reloaded the app. I entered my password, FB told me that I entered an old password, so I went to "Forgot Password". It then told me that I needed to upload a gov't issued ID, I did. It says it's going to send me code vie SMS. Facebook does not have my phone number to send me any SMS messeges. I have never put my number on FB. I can't log in.
GetHuman-kmreagan did not yet indicate what Facebook should do to make this right.
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How GetHuman-kmreagan fixed the problem
I followed the instructions from Facebook.
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Facebook

Customer service issue
Reported by GetHuman-kmreagan
Aug 1st, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 89508 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-kmreagan started working on this issue
Aug 1st, 2018 2:10am
GetHuman-kmreagan shared this issue with your circles on Google+
Aug 1st, 2018 2:10am
GetHuman-kmreagan indicated the issue is not fixed yet.
Aug 1st, 2018 3:12am
GetHuman-kmreagan shared this issue with followers on Twitter
Aug 1st, 2018 3:12am
GetHuman-kmreagan shared this issue with your circles on Google+
Aug 1st, 2018 3:12am
GetHuman-kmreagan shared this issue with others over email
Aug 1st, 2018 3:12am
GetHuman-kmreagan indicated the issue is not fixed yet.
Aug 1st, 2018 3:14am
GetHuman-kmreagan confirmed the issue is fixed. Hooray!
Aug 2nd, 2018 9:47am