My name is Mary Moore, i run the MyPearlAngels Page. where i sell products on live vide...

GetHuman-poodlepa's customer service issue with Facebook from August 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-poodlepa's own words
My name is Mary Moore, i run the MyPearlAngels Page. where i sell products on live video. the video was ended by facebook stating that racial slurs were said during the live stream. this is not the case. the whole page is in operable. i have employees i have to pay, but if i cant continue my business on facebook i cant pay them. who in turn cant pay thier bills. thousands of dollars a day go through that page. with no explanation on what happened, or even the person that wrongly reported my page.
GetHuman-poodlepa did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-poodlepa
Aug 1st, 2018 - 9 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-poodlepa started working on this issue
Aug 1st, 2018 1:59am