My Facebook account was hacked yesterday with a supposed video I was in. I now cannot g...

GetHuman936689's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman936689's own words
My Facebook account was hacked yesterday with a supposed video I was in. I now cannot get into my Facebook or Messenger accounts. It's like I never had an account. It says thanks for Installing Facebook or Messenger now let's get you started. The thing is I've only installed the * original time. I went no further with it and am contacting you for help with this matter. I have things In these accounts I can never replace. Please help!
GetHuman936689 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman936689 fixed the problem
We are waiting for GetHuman936689 to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman936689
Aug 1st, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 89447 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman936689 started working on this issue
Aug 1st, 2018 12:39am
GetHuman936689 indicated the issue is not fixed yet.
Aug 1st, 2018 4:03am
GetHuman936689 indicated the issue is not fixed yet.
Aug 1st, 2018 4:05am
GetHuman936689 indicated the issue is not fixed yet.
Aug 1st, 2018 4:06am