So I have two Facebook accounts one for friends and for family. I like to seperate my l...

GetHuman934665's customer service issue with Facebook from July 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman934665's own words
So I have two Facebook accounts one for friends and for family. I like to seperate my lives. So when I finally decided to log off my page with my family onto the one with my friends on it, it asked for a two factor authentication code. I never set that up on my page. And so it said it was going to send the code to my phone number but I never received a code to get into my page. Now I have not been able to get into my page for * days due to this two factor authentication that I never set up on my page and I even tried to deactivate my other page to see if it was just Facebook thinking I was pretending to be someone else. Although I’m not because I have two pages. But I still have not been able to get into my page. How can you help me get back in my page?
GetHuman934665 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman934665
Jul 31st, 2018 - 9 mons ago
I have an issue with Facebook too
Seen by 6 customers so far
Similar issue to 89034 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman934665 started working on this issue
Jul 31st, 2018 4:09pm
GetHuman934665 indicated the issue is not fixed yet.
Jul 31st, 2018 7:54pm