I have two accts. John Marra & John J Marra Jr. Some one hacked hacked my John Marra an...

GetHuman933920's customer service issue with Facebook from July 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman933920's own words
I have two accts. John Marra & John J Marra Jr. Some one hacked hacked my John Marra and set itup for a special code. I have sent my license in multiple times and cannot log onto that account. Every time I try to rest the password it updates the John J Marra account. Can you please help me access my account? My phone * ***-***-**** is listed on the account, I went to Lunenburg High which is on the account as well. please feel free to ask any other questions you need to get this fixed.**Thank You*John Marra
GetHuman933920 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman933920
Jul 31st, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 88857 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman933920 started working on this issue
Jul 31st, 2018 1:12pm
GetHuman933920 indicated the issue is not fixed yet.
Aug 1st, 2018 2:38pm
GetHuman933920 indicated the issue is not fixed yet.
Aug 1st, 2018 3:04pm
GetHuman933920 indicated the issue is not fixed yet.
Aug 2nd, 2018 3:50am
GetHuman933920 confirmed the issue is fixed. Hooray!
Aug 3rd, 2018 2:13pm