My facebook passwords and my email have been changed! So I tried to reset my password a...

GetHuman-jerredd's customer service issue with Facebook from July 2018

88645 similar
2 following
Help with my Facebook issue
First: share to improve GetHuman-jerredd's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jerredd's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jerredd will want to follow the link below to head to their help center. We will check on GetHuman-jerredd later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jerredd may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jerredd's own words
My facebook passwords and my email have been changed! So I tried to reset my password a d they rec*ved the code because they had changed my email! This is the second time they have some this in two weeks! I received a message from a Ronald Loveland then it was hacked! Ronald Loveland supposedly is a worker for a federal euro million fund! Witch in return is hacking people's facebook pages! Acting like them and trying yo get money from all of their and my contacts. My page just came back on suddenly this morning. Then all the sudden this afternoon after I told everybody I was back online it was hacked again. What the heck is going on with you guys you better fix this **** now everyone thinks that I want a bunch of money and they're trying to get money and everybody's information from all of my contacts. I would appreciate a speedy solution to this problem again his name is Ronald Loveland and he is a hacker and he is causing trouble with me and all my contacts. Now I expect Facebook to take care of this I called them the other day and they wanted me to pay money I don't have money you guys need to fix it for free thank you for your time
GetHuman-jerredd did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-jerredd fixed the problem
We are waiting for GetHuman-jerredd to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jerredd fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jerredd
Jul 31st, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 8 customers so far
Similar issue to 88645 others
2 customers following this
Follow this issue to see how it gets fixed
GetHuman-jerredd started working on this issue
Jul 31st, 2018 6:23am